Employee Training Manual

Handling Mistakes

 

Everyone makes mistakes. What defines you is not the mistake, but how you respond to it.

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1. Own It Quickly

If you make an error, admit it. Hiding mistakes often causes bigger problems. Quick honesty builds credibility.

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2. Fix What You Can

Don’t just say sorry — act. Clean up, correct, or replace what was damaged. Action shows responsibility.

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3. Learn the Lesson

Every mistake carries a lesson. Ask: What went wrong? How can I prevent it next time? Mistakes without lessons are wasted.

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4. Don’t Dwell

Guilt can paralyze you. Once you’ve admitted, fixed, and learned, move on. Confidence comes from knowing you can recover, not from pretending you’re perfect.

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Sidebar: The Guardian

Guardians uphold standards. When they make a mistake, they admit it and correct it without fuss. By doing so, they protect trust in the team. Guardians prove that integrity is more valuable than perfection.

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