Employee Training Manual

Communication Skills

Work rises or falls on communication. Misunderstandings waste time, cause conflict, and damage trust. Good communication makes you valuable.
 

1. Listen Before You Speak

Listening is the most underrated skill. Don’t just wait for your turn to talk. Pay attention, reflect back what you’ve heard, and confirm you understand. People will trust you more when they feel heard.
 

2. Be Clear and Concise

Don’t bury your point in filler. In meetings or conversations, state what’s needed, then stop. Clarity saves time.
 

3. Watch Non-Verbal Cues

Body language, tone, and eye contact often communicate more than words. Stay aware of what you’re projecting — and what others are telling you without speaking.
 

4. Adapt to Your Audience

The way you talk to a peer is different from the way you talk to a manager or a customer. Adapt without being fake. Respectful tone and clear words work everywhere.
 

Sidebar: The Listener

A good listener changes everything. Instead of waiting to talk, they pay attention, reflect back what they’ve heard, and make you feel understood. Workplaces with even one true listener feel safer, calmer, and more human.